Frequently Asked Questions

Taking proper care of your new upholstered furniture will help keep it looking beautiful for many years. Remember, the same amount of dust that builds up on your end tables, coffee table and television also builds up on your upholstery; it’s just not as noticeable on fabric. To preserve that showroom look, vacuum your upholstered furniture regularly using the wand attachment.

• If possible, flip and rotate your cushions once a month. This will ensure even fabric fading and foam core wear.

• If there are zippers on the backs or arms of your furniture, don’t hesitate to unzip them, reach inside and fluff the stuffing. It’ll keep your furniture looking new longer.

• Have your upholstered furniture cleaned by a trained, insured professional. It’s a small investment that will extend the beauty and life of your furniture.

• Make sure to clean up spills immediately before they soak in. If you haven’t purchased your new furniture yet, we highly recommend our Platinum Protection Plan. It protects against food, beverage, gum, ink, nail polish, bleach, glue, grass, mud, grease stains and more for 5 full years!

Here are some upholstery cleaning codes and what they mean to you:

W: Spot clean with water-based upholstery shampoo or foam upholstery cleaner. Avoid soaking the fabric. Use a professional cleaner for overall cleaning

S: Use a water-free upholstery cleaning agent for occasional spot cleaning. Don’t use water—it may cause shrinking, bleeding or water spots.

WS: Use either water-based or solvent-based upholstery cleaners to spot clean.

X: Don’t use any cleaning chemicals. Instead, use a nonmetallic brush to loosen soil from the fabric. This cleaning code is most commonly found on silk- and satin-upholstered products.

Use a leather-upholstery-specific cleaner on your leather furniture. Never use anything harsh to clean it, such as saddle soap or mink oil. Most large grocery and department stores sell appropriate leather cleaning products. After you clean the leather, apply leather-upholstery-specific conditioner to keep it supple and buttery soft. If you have more questions about caring for your new leather furniture, feel free to call your home furnishing consultant and he or she will be happy to help

Here’s the good news: pilling isn’t a fabric defect. It is simply the fabric’s tendency to release excess fibers that become trapped in the weave. You can maintain pilling easily using a fabric shaver, which you can find at most discount stores. Using a fabric shaver on a regular basis will control pilling until the fabric stops shedding.

If we normally deliver to your new area, even if it’s a couple hours away, we’ll still provide service. If you move out of our seven-state footprint, you may be referred to a local, trusted furniture repair technician. We’ll be happy to help you by contacting the manufacturer for assistance in resolving your situation. Also, please remember that many manufacturers’ warranties are voided when you move or if your furniture is damaged in transit from your old home to your new home. If you only need a part, we can arrange to have the part shipped directly to your new address in most instances.

For more help, please feel free to contact our centralized customer care department at 1.866.475.9170.

It takes approximately two to four weeks for a part to arrive. When it does, we will contact you to schedule installation at your convenience.

The furniture repair technician will call you the day before your service date and give you a time window for his or her arrival.

To file a claim or ask questions about your Platinum Protection Plan, please call our Platinum Protection line at 1.866.475.9170.

Manufacturers’ warranty information is printed on the hang tags that arrive with your furniture. Additional warranty information may be available in our online furniture catalog. If you still have questions about your furniture’s warranty, please call 1.888.RAYMOUR.

Also, we suggest supplementing your manufacturer’s warranty by purchasing our Platinum Protection Plan.

Furniture Delivery Within Our Immediate Delivery Area (Guaranteed 3-Day Delivery Zone)
(Connecticut, New Jersey, New York; most zip codes in Delaware, Massachusetts and Pennsylvania; and parts of Vermont, New Hampshire, Rhode Island and Maryland on a limited basis).
We’re committed to meeting and exceeding your expectations. First, we schedule your delivery on the next available delivery day. Then, we call you one to two days prior to your delivery date to give you a delivery time window and confirm any necessary details. Finally, we open, inspect and assemble your items prior to delivery to ensure the highest standard of quality.

Delivery Outside Our 3-Day Delivery Area
First, we schedule your delivery through a trusted, contracted delivery service. They will call you one to two days prior to your delivery date to give you a delivery time window and confirm any necessary details. Finally, they'll open, inspect and assemble your items prior to delivery to ensure the highest standard of quality.

Home Décor Delivery
Home décor items, which include lamps, wall art and florals, can be shipped anywhere in the continental USA free of charge. They’re generally shipped FedEx within two business days.

Rug Delivery
Rugs can be shipped anywhere in the continental USA free of charge. They’re shipped UPS directly from the manufacturer and typically received within two to three weeks.

Delivery Outside Our 3-Day Delivery Area
A trusted, contracted delivery service will ensure your new furniture is placed carefully inside your home. First, they'll open and inspect your items prior to delivery to make sure they meet our high quality standards. Then, they'll set up and assemble your furniture in your room of choice. Please note: they will not move your existing furniture. For a timely and safe delivery, please make sure your room is ready.

Furniture Delivery Outside Our Immediate Delivery Area (Furniture Delivery Zone)
(States east of the Mississippi River yet out of our immediate delivery area)
A trusted, contracted delivery service will ensure your new furniture is placed carefully inside your home. First, they’ll open and inspect your items prior to delivery to make sure they meet our high quality standards. Then, they’ll set up and assemble your furniture in your room of choice. Please note: they will not move your existing furniture. For a timely and safe delivery, please make sure your room is ready.

Home Décor Delivery
home décor items, which include lamps, wall art and florals, are shipped FedEx within two business days.

Rug Delivery
Rugs are shipped UPS directly from the manufacturer and typically received within two to three weeks.

We will only remove your old mattress and box spring with the purchase of a new mattress and box spring set. For other furniture removal, we suggest contacting a local charity or rescue mission. Raymour & Flanigan delivery professionals reserve the right to refuse any old bedding deemed unsanitary.

Delivery includes all necessary assembly and a comprehensive quality inspection of your furniture prior to it being delivered to your home. Some pieces may require final assembly in your home due to their size or configuration.

Yes. Pickup is free and available in any Raymour & Flanigan showroom. When placing an order online, you can choose the pickup option and select the showroom you'd like to pick up your furniture from. Upon receiving your online order, we will send you a confirmation email that includes the date your furniture will be available for pickup.

Delivery Within Our 3-Day Delivery Area
(Connecticut, New Jersey, New York; most zip codes in Delaware, Massachusetts and Pennsylvania; and parts of Vermont, New Hampshire, Rhode Island and Maryland on a limited basis).
Delivery charges are determined by your zip code. Click here to check your zip code. Our delivery process includes both assembling your furniture and a multistep quality inspection, so it's an exceptional value.

Delivery Outside Our 3-Day Delivery Area
(All other locations in the continental USA)
Delivery charges are 10% of your subtotal (not including any home décor items or rugs) with the minimum delivery charge being $199 and the maximum delivery charge being $499.

Rug Delivery
We can deliver home décor items, which include lamps, wall art and florals, anywhere in the continental USA free of charge. Home décor items are generally shipped FedEx within two business days.

Home Décor Delivery
We can deliver rugs anywhere in the continental USA free of charge. Rugs are shipped UPS directly from the manufacturer and typically received within two to three weeks.

Furniture Delivery Within Our Immediate Delivery Area (Guaranteed 3-Day Delivery Zone)
(Connecticut, New Jersey, New York; most zip codes in Delaware, Massachusetts and Pennsylvania; and parts of Vermont, New Hampshire, Rhode Island and Maryland on a limited basis)
Delivery is a per-stop charge that’s based on your proximity to the delivery center. There is one charge per stop, whether you’re purchasing one sofa or an entire houseful of furniture. This charge includes assembly, a multistep quality inspection and delivery into your home by high-quality, trained professionals.

Delivery Outside Our 3-Day Delivery Area
Delivery charges are 10% of the subtotal of your order (not including any home décor items or rugs) with the minimum delivery charge being $199 and the maximum delivery charge being $499. This charge includes assembly, a multistep quality inspection and delivery into your home by high-quality, trained professionals.

Furniture
Our Guaranteed 3-Day Delivery is available in Connecticut, New Jersey, New York, Rhode Island and most zip codes in Delaware, Massachusetts and Pennsylvania. We also serve parts of Maryland, New Hampshire and Vermont on a limited basis.
Because of our partnership with a trusted, contracted delivery service, we can also deliver furniture in as little as 3 weeks to all locations within the continental USA that are out of our 3-Day Delivery area. To find out if we deliver to your specific location, please refer to our delivery zip code checker and estimator.

Rugs and Home Décor
We can deliver rugs and home décor items, which include lamps, wall art and florals, anywhere in the continental USA free of charge.

Guaranteed 3-Day Delivery Zone
Thanks to our state-of-the-art computer network and distribution system, we achieve a 97% in-stock status on our core merchandise. As a result, we can deliver in-stock items within three days to anywhere in our immediate delivery area. For more information, please call 1.866.383.4484 (option 3) or check your zip code. Please note: we do not deliver on Sundays, Mondays and some holidays, so they are not considered part of the three days.

Outside Our 3-Day Delivery Zone
For locations in the continental USA that are outside of our 3-Day Delivery area, we can deliver furniture in as little as 3 weeks through a trusted, contracted delivery service.

Rugs and Home Décor
We can deliver rugs and home décor items, which include lamps, wall art and florals, anywhere in the continental USA free of charge. Home décor items are generally shipped FedEx within two business days, while rugs are shipped UPS directly from the manufacturer and typically received within two to three weeks.

Your furniture delivery will generally occur within three days of your order; however, inventory availability and your destination may cause your delivery to take longer. We do not deliver on Sundays, Mondays and some holidays, so they are not considered part of the three days. The 3-Day Delivery Guarantee will also not apply if you live outside our immediate delivery area.* Please call 1.866.383.4484 (option 3) to see how soon we can deliver to you. In some areas, due to heavy traffic and difficult driving conditions, we restrict delivery to one to two days per week. Please understand that accidents, inclement weather, congestion and local emergencies may delay your furniture delivery.

*Immediate delivery area includes Connecticut, New Jersey, New York and most zip codes in Delaware, Massachusetts and Pennsylvania. We also serve parts of Vermont, New Hampshire, Rhode Island and Maryland on a limited basis.

Due to our high delivery volume on Saturdays, we don't want to make a commitment to a customer that we may not be able to honor. So we only give an AM or PM timeframe. Please keep in mind that traffic conditions, inclement weather, construction and local emergencies may delay your furniture delivery

Typically, an onscreen response will be provided in less than 30 seconds. However, if your application requires further review, you will receive an e-mail response within 24 hours.

If you don’t receive a response within 24 hours, please contact us at 1.866.383.4484 (option 3).

Your credit limit is the amount you requested on your application. It may be reviewed for increase based on subsequent purchases.

You’ll receive your Raymour & Flanigan card in the mail approximately 30 days after you’re approved for credit. Please note: all you need is your driver’s license and another valid form of ID to make a purchase using your credit account; the card isn’t necessary. It’s issued so your account number is easily accessible for your convenience.

Showroom Payment Options

• Raymour & Flanigan Preferred Account (requires credit approval; apply for credit!)

• Cash

• Check

• Credit Card: American Express, Discover, MasterCard and Visa

Online Payment Options

• Raymour & Flanigan Preferred Account (requires credit approval; apply for credit!)

• Credit Card: American Express, Discover, MasterCard and Visa

Yes. Please have your account information ready and contact the department you received credit from:

Wells Fargo Financial National Bank: 1.800.459.8451

Raymour & Flanigan: 1.866.282.3117

Not sure which type of account you have? Click here.

Yes. To make a payment on an unpaid balance, layaway or service order, please call 1.866.282.3117 (option 1). You will need your Raymour & Flanigan sales order document number and your home phone number as it appears on the order. You can pay using American Express, Discover, MasterCard and Visa

Yes. Please have your account information ready and click on the appropriate link below.

Not sure which type of account you have? Click here.

For Wells Fargo Accounts: Wells Fargo Financial National Bank P.O. Box 660431 Dallas, TX 75266-0431 Mail overnight payments to: Regulus Group Attn: Wells Fargo Financial 1500 Dragon Street, Suite A Dallas, TX 75207

For Raymour & Flanigan Accounts: Raymour & Flanigan® Furniture P.O. Box 130 Liverpool, NY 13088

Please make sure you send your payment to the right address.

Not sure which type of account you have? Click here.

To find out your account balance, please contact the department you received credit from:

Wells Fargo Financial National Bank: 1.800.459.8451 Raymour & Flanigan: 1.800.836.9633

Please have your account information available when calling.

To change your address in our system, please contact your nearest showroom or visit us online. If you need to change your address with one of our credit companies, please call the appropriate number below:

Raymour & Flanigan: 1.800.836.9633

Wells Fargo Financial National Bank: 1.800.459.8451

If it’s been over 180 days since you’ve used your credit or received the approval for credit, you should update your credit account by visiting the nearest Raymour & Flanigan showroom. Or, you can apply online and we’ll update your account.

You may add a co-applicant to your existing account by visiting your nearest Raymour & Flanigan showroom or by resubmitting your application and choosing to add a co-applicant. When you resubmit the application, your credit report will not have another inquiry applied to it.

Extended financing is available for online and in-store purchases by opening a Raymour & Flanigan charge account. This personalized credit account provides a hassle-free application process and an open credit line determined by the amount of your purchase (subject to credit approval). In order to be eligible for our extended financing programs, the financed balance must meet the required purchase amount. Apply for credit online or in one of our 90+ furniture showrooms for your personalized credit line.

To avoid interest, the entire balance must be paid in full by the date specified on your billing statement. If not paid in full by the specified date, interest accrues from the original date of purchase.

Yes. With our free six-month layaway plan, you can select the furniture you want today and receive it when you're ready. With our layaway program you get:

• Product Protection: When you place a 20% deposit at the time of your order, we will guarantee your furniture is available at the end of your layaway term. When you’re ready for your merchandise, simply contact your home furnishings consultant to arrange pickup or delivery.

• Price Protection: Your price is guaranteed for the term of the layaway (not to exceed six months), even if it’s raised by the manufacturer.

• Convenience: You will receive a monthly statement to keep you informed of your purchase. We'll arrange a monthly payment plan starting at a minimum of $50.00, or you can chose to pay a higher amount that's tailored to your budget.

• Speedpay: Speedpay is our convenient and secure automated payment service that lets you use a major credit card to pay for undelivered merchandise or layaways at speedpay.com or by calling, toll free, 1.866.282.3117 (option 1).

Yes. Speedpay is our convenient and secure automated payment service that lets you use a major credit card to pay for undelivered merchandise or layaways at speedpay.com or by calling, toll free, 1.866.282.3117 (option 1). You will need your sales order document number, and you can pay using American Express, Discover, MasterCard and Visa.

To cancel your account, please contact the department you received credit from:

Wells Fargo Financial National Bank: 1.800.459.8451 Raymour & Flanigan: 1.800.836.9633

Please have your account information available when calling.

In order to browse through our virtual design book, you need to have Adobe Flash installed in your browser. Click here to install Adobe Flash in your browser.

In order to use our zoom tool, you will need to have Adobe Flash installed in your browser. Click here to install Adobe Flash

Yes. All of the furniture on our website is stocked merchandise, so you can simply visit your nearest Raymour & Flanigan showroom to view it in person. However, please note that some products may not be available in all showrooms. To check inventory in a particular location before you go to the showroom, please call 1.866.383.4484 (option 3).

Yes. We refer to these as custom or special orders; however, we don’t offer them online.

Typically, custom orders take 6 to 8 weeks to arrive. Select upholstered pieces are stocked in multiple covers and finishes and may be available for immediate delivery.

For further details, please call 1.888.RAYMOUR or visit your nearest Raymour & Flanigan showroom and speak with a home furnishing consultant.

You can pay online in the following ways:

• Raymour & Flanigan Preferred Account (requires credit approval; apply for credit!)

• Credit Card: American Express, Discover, MasterCard and Visa

You can select your Raymour & Flanigan account as an option in the checkout process, or you can call 1.866.383.4484 (option 3) for personal assistance. Please note that you will be asked to complete a simple ID verification process. This helps us protect your account from ID theft and unauthorized use.

Yes. Raymour & Flanigan collects applicable sales tax in all states where we sell or deliver furniture except for Delaware. In addition, we’re required to collect tax on delivery charges in all states except Delaware and Massachusetts.

If you’re making a purchase for a tax-exempt organization or are an individual that qualifies for a tax exemption, please contact our customer service team at 1.866.383.4484 (option 3). To ensure compliance with state and local laws, all requested forms and information must be received and verified by our customer service team before a tax-exempt purchase can be placed.

Yes. Please have your account information ready and click on the appropriate link below.

Not sure which type of account you have? Click here.

Yes, we have both! Log in today to take advantage of exclusive savings offers, learn fun design tips, discover brand new furniture collections and more!

For a list of media contacts, please visit our online Raymour & Flanigan Newsroom.