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5-Year Platinum Protection Plan Coverage for Your Mattress

Raymour & Flanigan Platinum Protection Plan Furniture Header

Questions?
Please call 1.866.475.91701.866.475.9170 for inquiries, chat live or you may also contact us by email.

How To Make A Claim
If a stain or damage occurs to your furniture, call 1.866.475.91701.866.475.9170 to file a service claim. If you are calling after hours, leave a message and a Customer Service Coordinator will contact you within 24 hours.

What This Plan Covers
In exchange for your purchase of this Plan, we agree to provide cleaning, protection and repair service through one of our authorized service technicians for the following covered occurrences (see right column).

Where This Plan Covers
Platinum Protection coverage is available to anyone who lives in Connecticut, Delaware, New Jersey, New York, Pennsylvania, Massachusetts and Rhode Island and is purchasing furniture from a Raymour and Flanigan showroom or RaymourFlanigan.com. We do not offer coverage on rugs and home decor items, which include lamps, wall art and florals.

Service Under the Plan Will Be Performed as Follows

1. A mattress protector is provided for every mattress under the Platinum Protection Plan and is required to be used in order to qualify for coverage.

2. If the mattress protector becomes stained, wash it immediately in accordance with the care label instructions.

3. If a stain cannot be removed from the mattress protector to your satisfaction, please call the claim number provided in this Plan. We will offer a replacement protector one time only.

4. If a stain has reached the mattress and cannot be removed to your satisfaction, we will offer a replacement mattress one time only. This Plan does not cover a replacement mattress we provide, nor may Platinum Protection Plan coverage be purchased for such a replacement mattress.

5. The one-time replacement mattress will be the same model as originally purchased, if in stock.

6. If the same model mattress is no longer in stock, an alternate mattress of equal or greater price can be selected. If the everyday selling price of the replacement mattress is greater than the original purchase price of the mattress being replaced, you are responsible to pay the difference plus applicable tax.

7. The box spring or foundation will only be replaced if the new replacement mattress is a different brand than the original purchase. Box springs will not be replaced once a replacement mattress has been delivered.

8. Motorized foundations and bed frames are not covered and cannot be replaced as part of this Plan.

9. You are responsible for the original delivery fee as well as a delivery fee for a replacement mattress under this Plan.

45-Day Mattress Comfort Guarantee

1. To qualify, the Platinum Protection Plan must have been purchased for the mattress and the mattress must be kept for 30 days after the date of delivery. If after 30 days you are not completely satisfied, you will have up to 15 days (45 days after your original delivery) to reselect a mattress with the assistance of a store or showroom manager.

2. There is a limit of one mattress reselection per customer under this Comfort Guarantee portion of the Plan. The balance of your Platinum Plan is still valid.

3. A replacement mattress must be of equal or greater price to the mattress being replaced. If the everyday selling price of the replacement mattress is greater than the original purchase price of the mattress being replaced, you are responsible to pay the difference plus applicable tax.

4. The box spring or foundation will only be replaced if the new reselected mattress is a different brand than the original purchase. Box springs will not be replaced once a reselected mattress has been delivered.

5. Law tags must be attached to the returned mattress, and the mattress must be in sanitary condition, clean and free of tears, burns and stains of any kind.

6. Motorized foundations, clearance center merchandise, pillows, mattress protectors and bed frames cannot be replaced as part of this Guarantee.

7. You are responsible for the original delivery fee as well as a delivery fee for a reselected mattress under this Guarantee.

Limited Services Warranty:

Disclaimer Of Warranties
We warrant only that the services will be performed in a professional and skillful manner. No other express warranties are provided to you. Any implied warranties are limited to the term of this Plan. No other information or advice (written or oral) provided to you by us, our employees or our contractors will create a warranty by us or increase the scope of this Plan. This plan gives you specific legal rights, and you may also have other rights that vary from state to state.

Limitation of Liabilities
Our limit of liability for any claim under this Plan is the cost to repair your covered product in accordance with the terms of this Plan, not to exceed the retail purchase price of the covered product. Please note, under no circumstances are we liable for any special, incidental, indirect, or consequential damages, even if we are informed of their possibility. Some jurisdictions do not allow the exclusion or limitation of such damages, so the above exclusion or limitation may not apply to you.

General Terms
A. Cancellation
1. You may cancel this Plan for any reason by sending a written notice including the Plan and a copy of your invoice to:
     Raymour & Flanigan Furniture
     7248 Morgan Road
     P.O. Box 220
     Liverpool, NY 13088
     Attn: Platinum Protection Plan Administrator
     1.866.475.91701.866.475.9170
If you cancel within ten (10) calendar days of the date on your sales ticket, you will receive a full refund less the cost of any service provided or claims paid.

2. We may cancel this Plan for fraud, material misrepresentation, or non-payment by you or if required to do so by any regulatory authority. Notice of such cancellation will be in writing at least fifteen (15) calendar days prior to cancellation. If we cancel, your refund will be based upon 100% of the unearned pro rata premium.

B. Transferability—This Service Contract is non-transferable.

C. Obligations of the provider under this Service Contract are backed by the full faith and credit of the provider.
     The provider may be contacted as follows:
     R&F Furniture Protection Company, LLC
     7248 Morgan Rd.
     P.O. Box 220
     Liverpool, NY 13088

D. Modifications—Any modifications to this Plan must be in writing and signed by a Raymour & Flanigan authorized party. No manager or sales associate may modify the terms of this Plan.

E. Individual State Disclosures
Connecticut Only: The expiration date of this Plan shall automatically be extended by the duration that the covered product is in our custody while being repaired. You may pursue arbitration to settle disputes. You may mail your complaint to: State of Connecticut, Insurance Department, P.O. Box 816, Hartford, Connecticut 06142-0816, Attention: Consumer Affairs. The written complaint must describe the dispute, identify the price of the product and cost of repair, and include a copy of this Plan.

F. Contract Administration
    This Plan is administered by:
    Raymour & Flanigan
    7248 Morgan Road
    P.O. Box 220
    Liverpool, NY 13088
    Attn: Platinum Protection Plan Administrator
    1.866.475.91701.866.475.9170

Comprehensive Listing of Mattress Coverage for the Platinum Protection Plan

Mattress & Mattress Protectors
All food & beverage stains
Cosmetics & lotions
Nail polish & remover
Bleach
Glue, tar, wax & gum
Grease & motor oil
Paint & crayons
Ink, markers & dyes
Grass & mud stains
Rips & punctures
Cuts
Burns

*Once the original manufacturer's structural warranty has expired, we agree to provide service for the above listed specific structural components for the five-year term of this Plan


What This Plan Does Not Cover
• Stains or damages other than those specifically listed in the section of this Plan titled "What This Agreement Covers."
• Any loss covered under any homeowners or other insurance policy you maintain.
• Stains or damage occurring while the furniture is in or being moved into or out of storage or being moved from one residence to another.
• Damage caused by scratches.
• Stains or damage, including color loss, caused by cleaning methods other than those recommended by the manufacturer.
• Stains or damage caused by, or the result of, mold or mildew.
• Odors.
• Stains or damage caused by independent contractors such as, but not limited to, maintenance personnel, painters, or other repair or contractor services.
• Damage caused by animal beaks, teeth, or claws.
• Damage caused by fire, smoke, flood or other natural disaster, theft or vandalism.
• Damage caused by structural problems or appliance malfunctions such as, but not limited to, leaks from air conditioners, skylights, roofs, water heaters, or water pipes.
• Furniture that is used for commercial, institutional or rental purposes.
• Furniture that has been mishandled, neglected, or abused.
• Furniture sold "as is" or floor samples.
• Stains or damage caused by normal soiling from everyday use or a stain or soil buildup over time including body, hair, or suntan oils (signs of soiling include, but are not limited to, darkened areas where the head, arms, and legs come in contact with the upholstery). This Plan does not provide for overall cleaning. General maintenance including regular professional cleaning of the furniture is your responsibility.
• Damage caused by wear such as, but not limited to fading, seam separation, stress tears, or loss of foam resiliency on all types of furniture; pilling or fraying of fabric; color loss or cracking and peeling of leather or vinyl; stitching on mattresses or box springs.
• "X" Cleaning Code fabrics and Non-Colorfast Fabrics and Leathers.
• Natural leather markings such as, but not limited to, scars, insect bites, brand marks and wrinkles.
• Handles on mattresses. Structural damage or sagging due to an inappropriate bed frame. Mattress damage due to use of an inadequate foundation or box spring.
• Human and animal bodily fluid stains (covered only on mattresses and mattress protectors).
• Furniture showing signs of infestation, including but not limited to insects, rodents, termites and cockroaches.
• Replacement furniture we provide to you is not covered by this Plan.
Definitions
BURNS: Limited to cigarette, cigar, or pipe tobacco burns and burn marks not caused by a fire.
NON-COLORFAST FABRIC OR LEATHER: Fabric or leather that has color loss when cleaned according to the manufacturer's cleaning instructions.
NORMAL INDOOR HOUSEHOLD SETTING: A permanent and stationary domestic residence. Furniture that is exposed to outdoor elements is not covered.
RIP: Tearing of the upholstery.
SEAM SEPARATION: An upholstery seam that comes unstitched or unglued.
STRESS TEAR: Tearing or ripping of upholstery within a 1⁄2 inch of, and parallel to, the seam line.
SUEDE: Process of raising fibers on flesh-side of hide to give a nap effect by buffing.
WOOD AND OTHER HARD SURFACE FURNITURE: Furniture such as, but not limited to: solid wood, wood veneers, laminated finishes, polyester, lacquer, marble, tile, stone, faux stone, leather, glass and metal.
"X" CLEANING CODE: Fabrics with this cleaning code can only be vacuumed and cannot be cleaned with any type of cleaner.

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