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Your Nearest Stores
Newark - Newark - Christiana 2750 Fashion Center Boulevard Newark, DE 19702
Directions 100.2 miles
Newark - Newark Outlet 700 Center Blvd. South Newark, DE 19702
Directions 100.2 miles
Wilmington - Wilmington - Concord Pike 5303 Concord Pike Wilmington, DE 19803
Directions 116.0 miles
Sales support available until midnight! 1.866.383.4484

Updates regarding our COVID-19 response

Your safety is our priority

Valued Guest,

On behalf of everyone at Raymour & Flanigan, our hearts go out to all those who have been affected by COVID-19. We are committed to helping slow the spread of this virus and to protecting the safety and well-being of our associates and guests.

Select a topic below for answers to the most commonly asked questions during this time.



Stores

All store locations are open for business, no appointment needed.

We are also open and ready to serve you online. Our highly-trained Home Furnishing and Sleep Consultants are available and ready to answer any questions you may have. Call (select option 2), text or chat directly with us for support. New online orders will be fulfilled as soon as possible.

Shopping Experience

We have modified our store shopping experience to provide a safe and comfortable experience for our guests and associates. Please see below for the precautions that we are taking in our stores.

  • Associate Wellness: All associates are required to take their temperature and undergo a wellness check prior to starting work.
  • Face Coverings: All associates are required to wear a mask in our showroom. We have disposable masks available for guests while shopping.
  • Social Distancing: Please adhere to social distancing measures and maintain a 6 ft. distance from other customers and associates.
  • Sanitizer & Disinfectant Wipes: These items are made readily available throughout our showroom for associate and customer use as needed.
  • Customer Limits: We are actively limiting the number of customers allowed in our showrooms at one time.
  • Focused cleaning: Our associates are asked to focus on the cleansing of our showrooms frequently in all areas.
    • Door handles: Paper towels are available to use to open doors.
    • Bathrooms: Bathrooms are cleaned thoroughly every 2 hours for our customers.
    • Sanitizing: Our associates are focused on sanitizing their hands and any technology used within our showrooms between each customer.
  • Mattress Protectors: These are made available while testing products throughout our showrooms.
  • Illness: If any associates or customers are exhibiting symptoms, such as fever, cough, shortness of breath or difficulty breathing, chills, etc., then they will be kindly asked to leave the store and return at a future date.

Delivery

We have reinstated our white-glove delivery service and are now offering no-contact delivery 7 days a week. Please Call (select option 5), text or chat with a Customer Care associate to schedule your order for delivery.

You can elect to have your furniture delivered to your door, garage, or the room of your choice. We are taking extra precautions to ensure the safety of our guests and associates, including:

  • Delivery teams wearing masks and gloves.
  • Checking delivery and warehouse associates' temperatures daily.
  • Requiring associates who are ill to stay home.

Shipping

Items marked as Free Shipping continue to be shipped via 3rd party partners such as UPS and FedEx.

Pickups

Pickups are available. Contact your store for more information.

If you would like to change your pickup to a delivery, please call us at 1 (866) 383-4484, chat or text us 1 (888) 729-6687.

Service

Platinum Protection Plan repairs and all in-home service visits have now resumed. If you have an existing service request, we will call you to reschedule. For new Platinum Protection Plan claims or other service claims, please email your order information and claim details to rfcare@raymourflanigan.com.

Finance

Any Raymour & Flanigan Credit Card account customers experiencing financial hardship are encouraged to contact:

Delivery now available

As we have for over 65 years, we will do everything we can to provide you with an exceptional experience. Thank you for visiting us for your home furnishing and mattress needs. Please refer back to this page for future updates.

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