How do I clean furniture upholstery?

To clean your new upholstered furniture and preserve that showroom look, we recommend:

• Vacuum your upholstered furniture regularly using the wand attachment
• If possible, flip and rotate your cushions once a month. This will ensure even fabric fading and foam core wear.
  
• If there are zippers on the backs or arms of your furniture, don't hesitate to unzip them, reach inside and fluff the stuffing.
  
• Have your upholstered furniture cleaned by a trained, insured professional. It's a small investment that will extend the beauty and life of your furniture.
  
  

What do upholstery cleaning codes mean?

Here are some common upholstery cleaning codes and what they mean to you:

• W: Spot clean with water-based upholstery shampoo or foam upholstery cleaner. Avoid soaking the fabric. Use a professional cleaner for overall cleaning
• S: Use a water-free upholstery-cleaning agent for occasional spot cleaning. Don't use water—it may cause shrinking, bleeding or water spots.
• WS: Use either water-based or solvent-based upholstery cleaners to spot clean.
• X: Don't use any cleaning chemicals. Instead, use a nonmetallic brush to loosen soil from the fabric. This cleaning code is most commonly found on silk- and satin-upholstered products.
  
  

How do I clean my leather furniture?

To clean your leather furniture we recommend:

• Use a leather-upholstery-specific cleaner on your leather furniture. Most large grocery and department stores sell appropriate leather cleaning products. 
• Never use anything harsh to clean it, such as saddle soap or mink oil.
• After you clean the leather, apply  a leather-upholstery-specific conditioner to keep it supple and buttery soft.

I’m moving, can I still get my furniture serviced by Raymour & Flanigan?

If you move to an area that is still within our seven-state footprint, we will still provide service to your furniture. If you move out of our seven-state footprint, you may be referred to a local, trusted furniture repair technician. We'll be happy to help you by contacting the manufacturer for assistance in resolving your situation. Also, please remember that many manufacturers' warranties are voided when you move or if your furniture is damaged in transit from your old home to your new home. If you only need a part, we can arrange to have the part shipped directly to your new address in most instances. For more help, please feel free to call 888-729-6687.

How long will it take for my furniture part to arrive?

It takes approximately two-to-four weeks for a part to arrive. When it does, we will contact you to schedule installation at your convenience.

How do I know what time the furniture repair technician will arrive at my home?

The furniture repair technician will call you the day before your service date and give you a time window for his or her arrival.

I purchased the Platinum Protection Plan and I have a spot/stain on my furniture. Will someone come to my home to clean it?

Yes, with the Platinum Protection Plan your furniture will be cleaned by an expert Raymour & Flanigan technician right in  your home.

How do I file a Platinum Protection Plan claim?

To file a claim or ask questions about your Platinum Protection Plan, please submit a Platinum Service Claim HERE.

What is the warranty on my furniture?

At Raymour & Flanigan, we stand behind our quality products. We are committed to upholding manufacturer warranties during their specified time frame. If furniture covered by a manufacturer's warranty is unable to be repaired during the warranty period, we will replace the damaged piece of furniture with the same model. If the same model is no longer available, you may choose a replacement item.

To ensure we provide you with the best customer service experience possible, please be aware of the following when you choose a replacement item:

• A Raymour & Flanigan store manager will do everything he or she can to ensure you're completely satisfied with your replacement item. Please be aware that if your replacement furniture's everyday selling price is greater than the original purchase price of the item being replaced, you will only be responsible for the cost of the difference plus applicable tax. If a less expensive item is selected, you will not be responsible for any additional cost.
• If your replacement item doesn't match the other piece(s) of the same collection you purchased at the same time and the other pieces are still covered by the manufacturer's warranty, we'll happily offer you a one-time option to replace the other piece(s) of your collection for a usage fee. The usage fee shall be equal to the greater of twenty percent (20%) of the original invoice price of the other pieces or two percent (2%) of the original invoice price of the other pieces for each month (or partial month) between the date of delivery and the date of your claim.
• To expedite your replacement, you must accept delivery of your replacement item within 10 days from the date we agree to replace your furniture.
• As an additional convenience, if your furniture needs to be serviced after the manufacturer's warranty expires, we can provide an in-home visit by one of our expert service technicians. Please contact our Customer Care Center to set up an appointment and receive information on applicable charges.

What are the delivery zones?

Raymour & Flanigan utilizes three delivery zones to help get our furniture to your front door. First, our 7 Days a Week Zone includes Connecticut, New Jersey, New York; most zip codes in Delaware, Massachusetts and Pennsylvania; and parts of Vermont, New Hampshire, Rhode Island and Maryland. 

Next, the Extended-Local Zone includes Washington DC and many zip codes in Maine, Maryland, New Hampshire and Vermont. 

Finally, we do offer in home delivery to VA, NC, SC, GA & FL through a trusted, contracted delivery service.

How does the delivery process work for the 7 Days a Week Zone and Extended-Local Zone?

For furniture delivery within these two zones, first we open, inspect and prepare your new furniture for a smooth and easy delivery into your home. We will call you one to two days prior to your delivery date to give you a delivery time window and confirm any necessary details. Finally, your furniture will be brought into your home by our experienced delivery team. Any final assembly will be performed and your furniture will be set up exactly where you want it in your room.

How does the process work for delivery to VA, NC, SC, GA & FL?

First, we schedule your delivery through a trusted, contracted delivery service. They will call you one to two days prior to your delivery date to give you a delivery time window and confirm any necessary details. Finally, they'll open, inspect and assemble your items prior to delivery to ensure the highest standard of quality.

How does the delivery process work for home decor & online only labeled products?

Home decor items, which include table lamps, wall art and decor, florals, throw pillows, and all products labeled online only can be shipped anywhere in the continental USA free of charge. They're generally shipped FedEx within two business days and should arrive within 5-10 days.

How does delivery work for area rugs?

Rugs can be shipped anywhere in the continental USA free of charge. They're shipped UPS directly from the manufacturer. Deliveries are typically received within three weeks, but some could take up to six weeks. Please call our ecommerce department at 1.866.383.4484 (option 2) if you have questions about a specific rug.

Who delivers my furniture to my home in the 7 Days a Week Zone and Extended-Local Zone?

Your furniture will be delivered by an experienced Raymour & Flanigan Delivery Team. First, they'll open and inspect your items prior to delivery to make sure they meet our high quality standards. Then, they'll set up and assemble your furniture in your room of choice. 

Who delivers my furniture to my home in VA, NC, SC, GA & FL?

A trusted, contracted delivery service will ensure your new furniture is placed carefully inside your home. First, they'll open and inspect your items prior to delivery to make sure they meet our high quality standards. Then, they'll set up and assemble your furniture in your room of choice. 

Will the delivery team move my existing furniture?

No, our delivery teams will not move your existing furniture. Please make sure your room is ready to ensure a safe and timely delivery.

Who delivers my home decor or online only labeled product?

Home decor items, which include table lamps, wall art and decor, florals, throw pillows, and all product labeled online only can be shipped anywhere in the continental USA free of charge. They're generally shipped FedEx within two business days and should arrive within 5-10 days.

Who delivers my area rug?

Rugs are shipped UPS directly from the manufacturer. Deliveries are typically received within three weeks, but some could take up to six weeks. Please call our ecommerce department at 1.866.383.4484 (option 2) if you have questions about a specific rug.

Can your delivery team remove my old furniture?

We will only remove your old mattress and box spring with the purchase of a new mattress and box spring set. For other furniture removal, we suggest contacting a local charity or rescue mission. Raymour & Flanigan delivery professionals reserve the right to refuse any old bedding deemed unsanitary.

Do you assemble my furniture before I get it?

Your furniture delivery includes all necessary assembly and a comprehensive quality inspection of your furniture prior to it being delivered to your home. Some pieces may require final assembly in your home due to their size or configuration. Our delivery team will handle any assembly required in your home. Online only labeled product is shipped separately and may require some assembly.

Can I pick up my order from a showroom instead of having it delivered?

Yes, for most product you can pick up from your local showroom. Pickup for all furniture & mattress orders is free and available in any Raymour & Flanigan showroom. When placing an order online, you can choose the pickup option and select the showroom you'd like to pick up your furniture from. Upon receiving your online order, we will send you a confirmation email that includes the date your furniture will be available for pickup. Exceptions for in store pickup include table lamps, wall art and decor, florals, throw pillows, rugs and any online only labeled product.

Do you deliver furniture to my area?

Our 7 Days a Week Delivery is available in Connecticut, New Jersey, New York, Rhode Island and most zip codes in Delaware, Massachusetts and Pennsylvania. Parts of Maryland, New Hampshire and Vermont also may fall within our 7 Days a Week Zone.

Our Extended-Local Delivery Zone includes Washington DC and many zip codes in Maine, Maryland, New Hampshire and Vermont.

For states along the East Coast: VA, NC, SC, GA & FL- we can deliver furniture in as little as 3-5 weeks

How do I find out if you deliver furniture to my area?

To find out if we deliver to your specific location, please update your zip code on the cart page.

How soon can I get delivery in the 7 Days a Week Delivery Zone?

With the current state of shipping and inventory, our team is working diligently within our distribution system to deliver furniture as quickly as possible. Within our immediate delivery area we are currently offering delivery dates 7 days a week. For more information, please call 888-729-6687 or check your zip code. Please note: we do not deliver on some holidays, so they are not considered part of the 7 days a week.

How soon can I get delivery in the Extended-Local Delivery Zone?

For locations in the extended-local delivery zone, in stock items can be scheduled to be delivered in 1-2 weeks. For more information, please call 888-729-6687 or check your zip code.

How soon can I get delivery to VA, NC, SC, GA or FL?

For locations in the east coast states, we can deliver furniture in 3-5 weeks through a trusted, contracted delivery service.

How soon can I get delivery of area rugs, home decor or online only labeled product?

Home decor items are generally shipped FedEx or UPS within two business days, while rugs & online only labeled products are shipped directly from the manufacturer.

• Area rugs are typically received within three weeks, but some could take up to six weeks.
• Home Decor & Online Only labeled product will typically take 5-10 days to arrive.

Why can I only get an AM or PM time window for Saturday delivery?

Due to our high delivery volume on weekends, we don't want to make a commitment to a customer that we may not be able to honor. So we only give an AM or PM timeframe. Please keep in mind that traffic conditions, inclement weather, construction and local emergencies may delay your furniture delivery.

How do I apply for credit?

Applying for credit with Raymour & Flanigan is easy! With just a few simple pieces of information, we can check with up to three lenders to get a financing plan that works for you. Apply online here, or talk to your home furnishing consultant about applying in one of our conveniently located stores.

If you prefer not to use a traditional credit account, we also offer a Lease-to-Own plan and layaway. 

I was approved for credit. What is my credit limit?

Your initial credit limit is shown in the materials that will accompany the card we send to you when your account is opened. Your current credit limit will be shown on your statement. You also may telephone TD Bank, N.A. customer service at 1.888.925.0708.

I was approved online. Can I use my account in a store?

Absolutely! Once you are approved, you can use your Raymour & Flanigan account however you prefer to shop—in a store, online, or over the phone. If you are shopping in a store or over the phone, please let your home furnishing consultant know you have an existing account. Online, you will have the ability to look up your credit account at checkout. 

How does applying affect my credit score?

Since everyone’s credit history is a bit different, the impact varies from person to person. After you apply, our lending partners will generate a credit inquiry, which makes up a small percentage of the FICO score calculation. Other factors (such as payment history, length of credit history, and type of accounts) have a much bigger effect on your FICO score.

If you do not want your credit score to be affected, check out our no-credit-needed option.

Please note your application may result in up to two credit inquiries, as Raymour & Flanigan works with multiple lenders to find your custom-fit financing. 

Do you have a no-credit-needed option?

Yes! Raymour & Flanigan works with Progressive Leasing to offer a lease-to-own program. For more information, or to apply, please visit www.rflease.com

The advertised service is a rental- or lease-purchase agreement provided by Prog Leasing, LLC, or its affiliates. It is not a loan, credit or financing. While no credit history is required, Progressive obtains information from consumer reporting agencies in connection with lease application. Acquiring ownership by leasing costs more than retailer’s cash price. Not available in MN, NJ, VT, WI or WY. Merchant participating locations only. Leasing available on select items. Not all applicants are approved. See lease for details.

Which credit bureau do you use?

Raymour & Flanigan and TD Bank both work with Experian for credit reporting information. Please visit https://www.experian.com/contact/personal-services-contacts.html for information and assistance from Experian regarding your credit file.

How long does it take to get a response to my online credit application?

Typically, an on-screen response will be provided instantly. However, if your application requires further review, you will receive an email response as soon as possible.

If you don't receive a response within 24 hours, please contact us at 888-729-6687.

How can I get the financing terms offered on your TV and radio ads?

Extended financing is available for online and in-store purchases by opening an account. In order to be eligible for our advertised financing programs, the purchase amount must meet the minimum requirement for that plan. Your home furnishing consultant will be happy to discuss these requirements and the options available to you, or please visit our financing page for additional information.

What happens if I don't pay my bill in full by the end of my financing promotion?

Your home furnishing consultant will work with you to get a plan that fits your budget. If you need a little longer than you planned, and your balance is not paid off by the end of the financing promotional period, you should expect to pay interest. The interest obligations vary by plan; please see your account disclosures or call your financing provider for details, or to discuss payment options in the event of financial hardship. 

How can I make payments?

Check what kind of account you have or make payments online on our Make a Payment page.

Customers with TD Bank or Raymour & Flanigan accounts can also make payments in person at any of our showrooms.

Progressive Lease to Own: your payments will be automatically withdrawn from your bank account, as scheduled in your lease contract.

When will I receive my Raymour & Flanigan credit card in the mail?

You'll receive your Raymour & Flanigan card in the mail within approximately 7–10 business days. Please note that a valid photo ID is required to make an in-store purchase

When will I get my first bill?

You should expect to receive your first bill shortly after your furniture is delivered (or picked up, if you prefer). Please contact your lender directly with any specific questions about your bill.

Does Raymour & Flanigan have business accounts?

Yes! If you would like to purchase furniture for your business or other organization, please contact your local store or our e-commerce team to apply. Our terms are net 30 on all business accounts.

Where can I find information about my account online?

Visit our Make a Payment page to log in to any of our financing provider websites or look up which lender you have an account with if your unsure.

How do I change the address Raymour & Flanigan has on file for me?

To change your address in our system, please contact your nearest showroom. 

I have an existing account that I haven't used in a while. Is my credit line still good?

If your account has been inactive for a while, you may need to submit a new application. Your home furnishing consultant can help you determine whether your account is still open, and help submit a new application if it has been closed. 

How do I add a co-applicant to my existing account?

A co-applicant cannot be added to your existing account.

How do I close my credit account?

Log in to your account via our Make a Payment page and contact your lender to close your account. 

We are proud to offer quality products with great value to our customers. All furniture is thoroughly inspected at several key points in our preparation and delivery process to make sure it is received in good condition. If you are picking your furniture up yourself from one of our showrooms, we encourage you to inspect the items before taking possession.

View our full Return Policy Here

Do you offer layaway?

Yes we do! With our free six-month layaway plan, you can select the furniture you want today and receive it when you're ready. With our layaway program you get:

• Product Protection: When you place a 20% deposit at the time of your order, we will guarantee your furniture's availability at the end of your layaway term. When you're ready for your merchandise, simply contact your home furnishing consultant to arrange pickup or delivery.
• Price Protection: Your price is guaranteed for the term of the layaway (not to exceed six months), even if it's raised by the manufacturer.
• Convenience: You will receive a monthly statement to keep you informed of your purchase. We'll arrange a monthly payment plan starting at a minimum of $50.00, or you can choose to pay a higher amount that's tailored to your budget.

Can I make a payment on my layaway online or over the phone?

Yes. Speedpay is our convenient and secure automated payment service that lets you use a major credit card to pay for undelivered merchandise or layaways at rfpayment.com, or by calling 1.866.282.3117. Please have your sales order document number available when you call.

How do I contact the Loss Prevention department?

We take many steps to ensure we are protecting our customers’ financial and personal information. If you have any questions or concerns, please contact our Loss Prevention Department at 1.800.836.9633 or LossPrevention@raymourflanigan.com. If sending an email, please provide your name, address, home phone number (with area code), transaction amount & date, but please do NOT send us any sensitive personal information (such as your account number or social security number).

Why did your Loss Prevention department contact me?

We work hard to make sure no one else is using your account. Occasionally, our loss prevention specialists will contact you to double-check that you authorized a purchase. We also sometimes ask for proof of identity or residence to make sure we are protecting you. If you are uncertain about any request for information you receive from Raymour & Flanigan, please call 1.800.836.9633.

Can I see the furniture in person before I buy online?

Yes, you can view most of the furniture and mattresses we carry in your local showroom, with the exception of online-only labeled product. However, please note that some products may not be available in all showrooms. Online-only labeled furniture is not available to view in any showroom. To check inventory in a particular location before you go to the showroom, please call 1.866.383.4484 (option 2). You can also update your zip code on the product page to see nearby showrooms where the piece is available.

Do you offer additional fabric colors or finishes?

Yes, we offer special orders for most furniture and upholstery in order to accommodate different fabric color or finish requests.  If an item is eligible for special order fabric or colors, you’ll see that option available on the product page. Custom fabric/color swatches for some items can also be ordered online.

How do special orders work?

You can place a special order in person at a showroom or online. Typically, all special order items require extra production time. Depending on your delivery zone, they'll be available for pickup from most stores or delivery. Delivery timelines are listed online for every product.

If I have a Raymour & Flanigan media inquiry, who should I contact?

For a list of media contacts, please visit our Press Center.

How do I show “proof” of price?

Bring in the competitor’s current ad or notify us of the website address displaying the offer. We may call the competitor to verify the lower price.

Are competitors’ services eligible for price matching?

No. Due to the differences in services being performed, Raymour & Flanigan does not match service prices. This includes, but is not limited to, delivery and installation, competitors’ coupons, financing offers, and discounts.

How do I price match an online order?

To receive the Price Match Guarantee, present the competitor’s price in store or call, text, or chat with our sales team to match pricing online.

Do you match prices for liquidation or going-out-of-business sales?

No. Items in such sales are clearance items and floor samples. These are excluded.

Do you match financing offers?

No. Financing offers are excluded from the Price Match Guarantee

Can I get a lower price by shopping in store or online?

Our pricing is the same in store and online so you can shop with confidence in whichever way is the most convenient way for you.