Klaussner Furniture Warranty

Domestic Products (General Terms)

This limited warranty is extended only to the original residential retail purchaser and is not transferable by the original residential retailer purchaser.

The limited warranty applies only under normal household use and conditions. Any other use or any misuse will void this limited warranty.

After one year, if applicable, this limited warranty covers replacement parts and materials only, and the original residential retail purchaser will be responsible for all labor and shipping costs associated with the replacement of parts and materials.

This limited warranty does not cover scratches, dents, snags, or other damage to wood flooring, carpet or any other type of flooring or floor covering. Please take care in the placement of your furniture, avoid sliding the furniture and use floor protectors designed to protect your flooring and carpet. If floor protectors are applied by the manufacturer, they may not prevent damage to your flooring or carpet.

This limited warranty does not apply to any product that was used as a floor sample or display model, that was purchase “as is” or that was purchased at a going out of business or tent sale, from a liquidator, or on clearance or close-out.

Some retailers offer extended or additional warranties, either directly from the retailer or indirectly through a third-party. The manufacturer shall not be liable under any extended or additional warranties offered by any retailer or through a third-party.

This limited warranty does not apply to rental, business, commercial, institutional, or other non-residential uses, or to anyone other than the original residential retail purchaser.

Frame: Lifetime Limited Warranty

The manufacturer warrants to the original residential retail purchaser that the frame, upholstered in the original fabric, will be free from defects in materials and workmanship for the normal useful life of the product under normal household use and conditions.

Spring Construction: Lifetime Limited Warranty

The manufacturer warrants to the original residential retail purchaser that the seat and back spring construction will be free from defects in materials and workmanship for the normal useful life of the product under normal household use and conditions.

Cushions and Pillows: Limited Warranty

The manufacturer warrants to the original residential retail purchaser that all the seat cushions, back pillows and arm pillows will be free from defects in materials and workmanship from the date of purchase for the normal useful life of the product under normal household use and conditions for the following periods:

Standard seat cushions and all back pillows and arm pillows: one (1) year from date of purchase
Posture plush (pp) seat cushions: three (3) years from date of purchase
Down blend (db) and inner coil seat cushions: five (5) years from date of purchase
Do not confuse normal softening that occurs in all foam with actual loss of resiliency. Cushions and pillows will conform to the user with use and aging. All fiber and fiber foam combinations should be fluffed regularly to retain even distribution of fibers. If reversible, the manufacturer suggests turning seat cushions over on a regular basis for prolonged life.

Motion Mechanisms and Electrical Products: Limited Warranty

The manufacturer warrants to the original residential retail purchaser that all motion mechanisms and electrical products will be free from defects in materials and workmanship from the date of purchase under normal household use and conditions for the following periods:

Recliner, swivel, rocker, and glider mechanisms: limited lifetime (normal useful life of the product)
Electrical motors (excluding life chair motors): five (5) years from date of purchase
Electrical products (life chair motors, heating and massage units, hand controls, ac adaptors/transformers, and air mattress pumps): one (1) year from date of purchase

Sleeper Mechanisms: One (1) Year Limited Warranty

The manufacturer warrants to the original residential retail purchaser that all sleeper mechanisms, including the springs therein, will be free from defects in materials and workmanship for one (1) year from the date of purchase under normal household use and conditions.

Sleeper Mattress: Limited Warranty

The manufacturer warrants to the original residential retail purchaser that the mattress will be free from defects in materials and workmanship from the date of purchase under normal household use and conditions for the following periods:

Innerspring, latex, and memory foam mattresses: two (2) years from the date of purchase but, during the second year, 10% of the replacement cost of any defective mattress must be paid by the original residential retail purchaser.
Air mattresses: three (3) years from date of purchase but, during the second year, 10% of the replacement cost of any defective mattress must be paid by the original residential retail purchaser, and 20% of the replacement cost must be paid during the third year.
All other mattresses: one (1) year from date of purchase

Filling: One (1) Year Limited Warranty

The manufacturer warrants to the original residential retail purchaser that all filling materials, including fiber and padding, will be free from defects in materials and workmanship for one (1) year from the date of purchase under normal household use and conditions.

Fabric: One (1) Year Limited Warranty

The manufacturer warrants to the original residential retail purchaser that all upholstery fabrics will be free from defects in materials and workmanship, and from seam slippage due to defects in materials or workmanship, for one (1) year from the date of purchase under normal household use and conditions and prescribed cleaning. Zippers and stitching are warranted to the original residential retail purchaser against failing due to defects in materials or workmanship for one (1) year from the date of purchase. Visible defects such as rubs, tears, or holes should be reported to the retailer within 30 days after receiving the product. Fabric damage or failure due to chemical treatments applied by the retailer or consumer, heavy soiling, improper cleaning, spills, cuts, burns or pet damage will void this warranty. For major cleaning, consult with your retailer or a professional furniture cleaning service. Color fastness, fading, fabric shrinkage, fiber migration, pilling, wrinkling, and stretching are not covered under this warranty.

Leather: One (1) Year Limited Warranty

The manufacturer warrants to the original residential retail purchaser that all top grain cowhide leathers and top grain leather/vinyl splits will be free from defects in materials and workmanship, and from splits and tears due to defects in materials or workmanship, for one (1) year from the date of purchase under normal household use and conditions and prescribed cleaning. Zippers and stitching are warranted to the original residential retail purchaser against failing due to defects in materials or workmanship for one (1) year from the date of purchase. This warranty does not include coverage for natural markings, wrinkling, stretching, variations in grain or color, or fading due to exposure to the sun, heat or lights, all of which are normal or natural characteristics that are not due to defects in materials or workmanship. Leather damage or failure due to chemical treatments applied by the retailer or consumer, heavy soiling, improper cleaning, spills (including but not limited to acid, dyes, wine, solvents, corrosive chemicals, ink, paint or body fluids), cuts, burns or pet damage will void this warranty.

All Other Components, Parts and Finishes: One (1) Year Limited Warranty

All parts and components not specifically included in the above warranties, included but not limited to finishes, legs, and casters, are warranted to the original residential retail purchaser to be free from defects in materials and workmanship for one (1) year from the date of purchase under normal household use and conditions. Color variations will exist from time to time and are not due to any defect in materials or workmanship.

Warranty Service

For one (1) year after the date of purchase by the original residential retail purchaser, the manufacturer will either repair or replace (at its option) any product that has a defect in materials or workmanship covered by this limited warranty without charge. To obtain service under this limited warranty, you must contact the original furniture retailer from whom you purchased the product and provide the serial number and proof of purchase. If required the retailer will contact the manufacturer to obtain service. The original residential retail purchaser is responsible for delivery to and from the retailer, if necessary. If the applicable warranty period continues for more than one (1) year, then after one (1) year, the manufacturer will provide the replacement parts and materials, but the original residential retail purchaser will be responsible for all labor and shipping costs associated with the repair or replacement of the parts and materials. Mattresses having a warranty of more than one (1) year will be replaced for the original residential retail purchaser on a pro-rated basis as stated above under “sleeper mattress”.

If a problem occurs and you have moved or your retailer has moved, contact the manufacturer’s consumer relations department at 1-888-732-5948. If identical materials are unavailable at the time of repair, the manufacturer reserves the right to substitute materials of equal quality. The manufacturer reserves the right to change specifications without notification.

Imported Products (General Terms)

This limited warranty is extended only to the original residential retail purchaser and is not transferable by the original residential retailer purchaser.

The limited warranty applies only under normal household use and conditions. Any other use or any misuse will void this limited warrant.

After one year, if applicable, this limited warranty covers replacement parts and materials only, and the original residential retail purchaser will be responsible for all labor costs associated with the replacement of parts and materials.

This limited warranty does not apply to any product that was used as a floor sample or display model, that was purchase “as is” or that was purchased at a going out of business or tent sale, from a liquidator, or on clearance or close-out.

Some retailers offer extended or additional warranties, either directly from the retailer or indirectly through a third-party. The manufacturer shall not be liable under any extended or additional warranties offered by any retailer or through a third-party.

This limited warranty does not apply to rental, business, commercial, institutional, or other non-residential uses, or to anyone other than the original residential retail purchaser.

Motion Mechanisms and Electrical Products: Limited Warranty

The manufacturer warrants to the original residential retail purchaser that all motion mechanisms and electrical products will be free from defects in materials and workmanship from the date of purchase under normal household use and conditions for the following periods:

Recliner, swivel, rocker, and glider mechanisms- limited lifetime (normal useful life of the product)
Electrical motors and products (heating and massage units, hand controls, ac adaptors/transformers, and air mattress pumps)- one (1) year from date of purchase

Case Goods: One (1) Year Limited Warranty

All case goods (including but not limited to bedroom furniture, dining room furniture, occasional tables, entertainment centers and accent pieces) are warranted to the original residential retail purchaser to be free from defects in materials and workmanship for one (1) year from the date of purchase under normal household use and conditions.

All Other Components, Parts and Finishes: One (1) Year Limited Warranty

The manufacturer warrants to the original residential retail purchaser that all other components, parts and finishes of upholstered (fabric or leather) furniture and case goods including the frame upholstered in the original fabric, seat and back spring construction, seat cushions, back pillows, arm pillows, sleeper mechanisms, sleeper mattresses, filling, fabric, leather, legs and casters, and all other components , parts and finishes will be free from defects in materials and workmanship for one (1) year from the date of purchase under normal household use and conditions

Visible defects such as rubs, tears, holes, splits, dents, cracks, and unfinished areas should be reported to the retailer within 30 days after receiving the product. Fabric or finish damage or failure due to chemical treatments applied by the retailer or consumer, heavy soiling, improper cleaning, spills, cuts, burns or pet damage will void this warranty. For major cleaning, consult with your retailer or a professional furniture cleaning service. Color fastness, fading, fabric shrinkage, fiber migration, pilling, wrinkling, and stretching are not covered under this warranty.

Do not confuse normal softening that occurs in all foam with actual loss of resiliency. Cushions and pillows will conform to the user with use and aging. All fiber and fiber foam combinations should be fluffed regularly to retain even distribution of fibers. If reversible, the manufacturer suggests turning seat cushions over on a regular basis for prolonged life.

Warranty Service

For one (1) year after the date of purchase by the original residential retail purchaser, the manufacturer will either repair or replace (at its option) any product that has a defect in materials or workmanship covered by this limited warranty without charge. To obtain service under this limited warranty, you must contact the original furniture retailer from whom you purchased the product and provide the serial number and proof of purchase. If required the retailer will contact the manufacturer to obtain service. The original residential retail purchaser is responsible for delivery to and from the retailer, if necessary. If the applicable warranty period continues for more than one (1) year, then after one (1) year, the manufacturer will provide the replacement parts and materials, but the original residential retail purchaser will be responsible for all labor and shipping costs associated with the repair or replacement of the parts and materials. Mattresses having a warranty of more than one (1) year will be replaced for the original residential retail purchaser on a pro-rated basis as stated above under “sleeper mattress.”

If a problem occurs and you have moved or your retailer has moved, contact the manufacturer’s consumer relations department at 1-888-732-5948. If identical materials are unavailable at the time of repair, the manufacturer reserves the right to substitute materials of equal quality. The manufacturer reserves the right to change specifications without notification.

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