Jackson Limited Lifetime Warranty
Thank you for choosing Jackson Upholstered Furniture. You have made an investment in lasting quality which will bring you many years of enjoyment and comfort. Please read the terms of the Jackson limited warranty coverage carefully. Retain your proof of purchase to substantiate your claim in the event warranty service is required. For any service claims, please contact the dealer where the product was purchased. Jackson Furniture will supply the part(s) either under warranty or at cost, as long as they are available. After one (1) year, the labor and parts shipping costs will be the responsibility of the consumer.
1. Frame: Limited Lifetime Warranty
The frame, upholstered in the original fabric under normal use and conditions, is warranted to the original purchaser against manufacturing defects for the lifetime of the product.
2. Springs: Limited Lifetime Warranty
The spring units of Jackson upholstered products are warranted against breakage due to defective material or workmanship for the lifetime of the product.
3. Recliner Mechanism: Limited Lifetime Warranty
Recliner mechanisms are warranted against breakage due to defective material or workmanship for the lifetime of the product.
4. Sleeper Mechanism: 1-Year Warranty
Sleeper mechanisms (all metal parts) are warranted against breakage due to defective material or workmanship for a period of one year.
5. Comfort Coil Seat Cushions: 5-Year Warranty
Jackson upholstered products feature the Comfort Coil Seat Cushion offering superior seating comfort. Cushions are warranted for five years against loss of resiliency. The loss of resiliency should not be confused with a slight softening and flattening of the fiber and foam that will occur as a result of normal use and aging.
6. All Other Parts: 1-Year Warranty
All other parts not specifically listed as being warranted are covered under a one-year limited warranty against defective material or workmanship. This warranty is limited to repair or replacement of the defective part, such as decorative wood trim, table tops, latches, shields, and hinges.
The warranty does not include:
- 1. Any defect in upholstery fabrics. There is no warranty on vinyl, leather, or fabric against wearing, fading, pilling, stretching, dye lots, natural markings, or splitting.
- 2. Any condition resulting from incorrect or inadequate maintenance, cleaning, or care.
- 3. Any condition resulting from other than ordinary residential wear or from any use for which the product was not designed.
In the event that a defect is found, repair or replacement under this warranty is at the manufacturer's option. Cost for labor, packaging, and shipping from the factory, if it is necessary, is covered by Jackson Furniture for a period of one year. After one year from date of purchase by the dealer, the original retail purchaser will be responsible for labor, packaging, and all shipping costs.
These Limited Warranties provide coverage to the original retail purchaser and do not apply to rented, business, commercial, institutional, or other non-residential uses. These Limited Warranties do not apply to:
- 1. Merchandise that was, at any time, used as a floor sample or display model.
- 2. Any merchandise purchased “as is” or second-hand.
- 3. Any merchandise purchased at a distress sale or a going-out-of business sale.
- 4. Any merchandise purchased from a liquidator.
All warranties, whether express or implied, cover only normal household usage. No warranty, express or implied, applies to any condition resulting from misuse, abuse, and delivery or transportation damage.All claims for service must be accompanied by proof of purchase (Bill of Sale and the Products Serial Number). Any claim for service under warranty must be made through the retail dealer where the furniture was purchased.
Liability for incidental or consequential damages under any and all warranties is excluded. Some states do not allow the exclusions of limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
At Raymour & Flanigan, we stand behind our quality products. We are committed to upholding manufacturer warranties during their specified time frame. If furniture covered by a manufacturer's warranty is unable to be repaired during the warranty period, we will replace the damaged piece of furniture with the same model. If the same model is no longer available, you may choose a replacement item.
To ensure we provide you with the best customer service experience possible, please be aware of the following when you choose a replacement item:
1.) A Raymour & Flanigan store manager will do everything he or she can to ensure you're completely
satisfied with your replacement item. Please be aware that if your replacement furniture's everyday selling
price is greater than the original purchase price of the item being replaced, you will only be responsible for the
cost of the difference plus applicable tax. If a less expensive item is selected, you will not be responsible for
any additional cost.
2.) If your replacement item doesn't match the other piece(s) of the same collection you purchased at the
same time and the other pieces are still covered by the manufacturer's warranty, we'll happily offer you a
one-time option to replace the other piece(s) of your collection for a usage fee. The usage fee shall be equal
to the greater of twenty percent (20%) of the original invoice price of the other pieces or two percent (2%) of
the original invoice price of the other pieces for each month (or partial month) between the date of delivery
and the date of your claim.
3.) To expedite your replacement, you must accept delivery of your replacement item within 10 days from the
date we agree to replace your furniture.
4.) As an additional convenience, if your furniture needs to be serviced after the manufacturer's warranty
expires, we can provide an in-home visit by one of our expert service technicians. Please contact our
Customer Care Center to set up an appointment and receive information on applicable charges.