Delivery & Pickup Options
At Raymour & Flanigan, our job isn't finished until your house feels like home.
Measure for Delivery
Get the Right Fit for Your Home
As you shop, think about details in your home to make sure furniture that suits your style also fits your space. Watch this quick video for measurement advice, placement tips and helpful tools like delivery info, product detail pages and a 3D room planner.
Download Measurement Worksheet PDFMeasure for Delivery
Get the Right Fit for Your Home
As you shop, think about details in your home to make sure furniture that suits your style also fits your space. Watch this quick video for measurement advice, placement tips and helpful tools like delivery info, product detail pages and a 3D room planner.
Download Measurement Worksheet PDFASSEMBLED ITEMS
White-Glove Delivery
Let us do the heavy lifting so you can start enjoying your new furniture right away.
Ready to Go
Your order is carefully assembled and inspected by our in-house professionals prior to delivery.
Free Next-Day Mattress Delivery with $500+ Purchase
Purchase by 9 p.m. for next-day delivery. Free delivery, set-up, and old mattress removal with any mattress set purchase of $500 or more. Old mattresses must be in a safe and sanitary condition and free of rips and tears to be recycled. Other restrictions may apply.
Nothing Left Behind
There’s no bulky packaging for you to deal with. We remove and recycle 100% of packaging materials.
Customer Satisfaction
Your feedback matters! Please be sure to complete the customer survey at the completion of delivery.
Countdown to Comfort
You’ve purchased the furniture of your dreams! Now it’s time to prepare for your delivery. Watch our pre-delivery video for an overview of what to expect and how to prep for your White-Glove service.
You can count on us for timely delivery communications and a safe, smooth, stress-free experience. Thank you for choosing Raymour & Flanigan!
Countdown to Comfort
You’ve purchased the furniture of your dreams! Now it’s time to prepare for your delivery. Watch our pre-delivery video for an overview of what to expect and how to prep for your White-Glove service.
You can count on us for timely delivery communications and a safe, smooth, stress-free experience. Thank you for choosing Raymour & Flanigan!
Other Options to Bring It Home
SELF-INSPECTED
In-Person Pickup
Prefer to skip delivery and assemble it yourself? Pick up your furniture at a local showroom or service center. Ask your Home Furnishing Consultant for details.
UNASSEMBLED
Ground Shipping
Hundreds of items can be shipped to your door for free! Shipping timeframes vary.
BE PREPARED
Measurement Matters
Find furniture dimensions in the product descriptions online. For placement decisions, consider your other furnishings, and details like wall outlets. For guidance, visit our Measure for Delivery page, or pick up a printed copy in store.
FREE DESIGN TOOL
3D Room Planner
See your selections in 3D! Available online and in stores, our 3D room planner takes you to a creative world where you can configure your rooms with furnishings and decor using visualization tools, high-def photo rendering, and more.
ECO-FRIENDLY
In-House Recycling
With the help of more than 100 dedicated recycling associates, our in-house centers recycle 99% of packaging materials.
The White-Glove Delivery Experience
Inspection
Your purchases are carefully examined and prepared for delivery.
Assembly
Items arrive fully assembled and are placed where you want them.
Communication
You are notified when your white-glove delivery is on the way!
Clean-up
All packaging is removed and recycled at our in-house facility
Satisfaction
Your feedback makes a difference in everything we do.
Frequently asked questions
What are your delivery policies and timing?
Expect most items to be delivered to your door within five to seven days. During checkout, you can select preferred delivery dates. We do our best to deliver on the day you choose. Most of our mattresses are eligible for next-day delivery by choosing White-Glove Delivery. Items requiring ground shipping are delivered directly from the vendor. Therefore, we are unable to provide an exact shipping date for ground shipped items.
What are your delivery fees?
White-Glove Delivery fees are calculated based on the zip code of the delivery and merchandise cart total. For example, a $600 order going to zip code 13212 (Syracuse, NY) may have a delivery fee of $69.99, while the same $600 order going to zip code 10001 (New York, NY) may generate a higher White-Glove Delivery fee of $84.99.
What is your return policy?
We put great care into processing, inspecting, and delivering your order. For that reason, we are unable to process returns or refunds once merchandise has been accepted. If you have concerns about your order, you may cancel anytime up to the day of pickup or delivery. For more details, please visit our Return Policy page.
Does Raymour & Flanigan remove my old furniture or mattresses?
With the purchase and delivery of a new mattress, our delivery team will remove and recycle an old mattress in acceptable condition.
Who can accept a furniture delivery if I am not home?
If you are not able to accept the delivery, someone over the age of 18 may accept it for you.
In preparation for the delivery, clear the surrounding area where the furniture will be placed, including pictures, mirrors, or other items in the delivery path.
If you live in an apartment building, you should inquire if your building requires an insurance certificate. If it does, please obtain your building management's information and have it handy to complete this process.
Last but certainly not least, double check your measurements to ensure a successful delivery.
What is the difference between White-Glove Delivery, showroom pickup, and ground shipping?
White-Glove Delivery
- Delivery 7 days a week
- Delivered to your home and into the room of choice
- Fully assembled & inspected
- Packing materials removed and recycled
Self-Pickup at Showroom or Service Center
- Free mattress and furniture pickup is available at any showroom
- Table lamps, wall art and decor, throw pillows, and online-only items are NOT available for showroom pickup
- Customer must load items (assistance is NOT available)
- Products are available unassembled and uninspected
Ground Shipping
- Free shipping to your home
- Product is drop-shipped to your door by third party vendors
- No signature is required
- Customer must be prepared to bring product to their designated place/room/area
What happens if my new furniture does not fit?
To ensure proper fit for your space, please measure your space prior to delivery using our Measure for Delivery Guide or our 3D room planner.
In the event an item does not fit, please contact us immediately. We will create a refund and return for the order. Allow two or more days for credit to be processed.
What if my shipping address is wrong on the day of delivery?
You will need to reschedule your delivery day. Please call customer care to ensure your address is corrected in our system.
How do I confirm the delivery address for my purchase?
If the purchase was made online, please check your email for the order confirmation. The email will include the delivery address under the shipping information section.
If the purchase was made in a showroom, check the receipt provided at purchase.
You can always contact the customer care center to double check your address for delivery.
What are my Platinum Protection options?
Our Platinum Protection Plan allows everyday life and beautiful furniture to co-exist for years to come. To learn more about protecting your investment, check out our Platinum Brochure or visit the Platinum Protection page.