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Raymour & Flanigan Furniture | Mattresses VIP Alert Terms

By signing up for Raymour & Flanigan Furniture's alerts programs (collectively the "Programs" and each a "Program"), you agree to these terms and conditions ("Program Terms") and our general Terms of Use (which include mandatory arbitration of disputes and class action waiver, limitations on your rights and remedies and of our liability), consent to our practices described herein and in our Privacy Policy ( and authorize Raymour& Flanigan Furniture (“Company” “us” “we” or “us”) to deliver text messages to the phone number you provide us (e.g., registered or used to opt-in via short code), including promotional and/or information messages via an autodialer (i.e., automated dialing technology), all consistent with your subscriptions. These Program Terms may be supplemented by additional terms provided at the time you subscribe to a particular Program. You may have the opportunity to subscribe to promotional alerts such as through our VIP program, and informational alerts such as to update you on the timing of a furniture delivery, etc. You are not required to accept the Program Terms as a condition of purchasing any property, goods or services and no purchase is necessary to subscribe to the Programs. You consent to receiving multiple and ongoing Raymour & Flanigan text alerts, including up to 8 promotional texts per month. Your subscriptions auto-renew each month until you unsubscribe (i.e., opt-out), unless otherwise noted. You consent to receive a text message confirming that you have unsubscribed if you opt-out, as well as other non-promotional text messages (such as when you text the short code to join, or send us a HELP text or any unrecognized message and when we send you administrative messages such as if we change the short code).

The Programs may not be available in all areas. You understand that message and data rates may apply and your carrier may charge you or deduct usage credit from your account when you text us or we text you and you consent to that. The Programs may not be supported by all carriers and all devices. As of May 1, 2020, we are able to deliver messages to the following mobile phone carriers: Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile. Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless). Carrier availability is subject to change, and Raymour & Flanigan is not liable for future inaccuracies in the preceding list of carriers available. Carriers are not liable for delayed or undelivered messages. You represent and warrant that you are the age of majority where you reside (18 in most states) and are a U.S. resident using a U.S. phone number and/or email address to subscribe.

How to Opt-in: You can opt-in to our VIP phone and text message promotional communications, which may include autodial technology, by texting HOME to 33233 and confirming when you get a text confirmation request. You can also opt-in to our VIP and other promotional phone calls and/or texts by completing any other process we provide. We may also, separate from promotional Programs, offer you the opportunity to receive non-promotional informational text messages and phone calls, such as regarding furniture delivery timing, information related to your account, transactions, servicing, or Company’s ongoing business relations, which may include autodial and/or pre-recorded technology. When we collect your email it is subject to our Privacy Policy and you consent to receive promotional email from us until you opt-out.

How to Opt-out: For text messages, Text “HELP” for customer service help. You can unsubscribe from a particular text Program by texting “STOP” to the Program short code or as a reply to a Program text you receive. You can also unsubscribe from one or more text Programs by calling us at 1-866-383-4484.

For promotional phone call Programs (i.e., telemarketing), you can opt-out by following the instructions given as part of those calls, calling us at 1-888-566-5530 or emailing us here to be removed from promotional phone calls. You can follow the unsubscribe link on our promotional emails to learn how to opt-out of Company promotional emails (you may still, however, receive non-promotional emails from us). You must unsubscribe separately for each of promotional phone calls, texts and emails, and separately as to each phone number and email address; however, we may offer you tools to manage all at once as noted in the next section below. Opting-out of promotional communications will not terminate your consent to receive other kinds of alerts, such as if you have requested furniture delivery timing text or call alerts, and as permitted by applicable law we reserve the right to contact you regarding transactional matters (e.g., your order, customer service requests, etc.) after you have unsubscribed from one or more Programs. In addition, if you subscribe to a Program after having provided a prior opt-out instruction, that new opt-in will override the prior opt-out.

Updating Your Information and Changing Preferences: You agree to promptly notify us if your phone number and/or email changes, or you do not continue to own and control the device assigned by your carrier to the number you provided us, by calling us at 1-866-383-4484 or email at to change your Programs subscription information.

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